Return & Refund Policy – Jawhara Silver

At Jawhara Silver, we are committed to ensuring your satisfaction and providing the best shopping experience. Therefore, we offer a clear Return & Refund Policy in accordance with the Egyptian Consumer Protection Law.

1. Return & Exchange Period

Customers are entitled to return or exchange any product within 14 days from the date of receiving the order.

2. Conditions for Return or Exchange

To be eligible for a return or exchange, the product must be:

• In its original condition, exactly as received.

• Unused and unworn.

• With all included accessories, if applicable.

• In its original, undamaged packaging.

• Accompanied by the purchase invoice or order confirmation.

Any product that has been opened, used, or has damaged packaging will not be accepted for return or exchange.

3. Non-Returnable Items

• Customized or personalized products.

• Products showing signs of use, wear, or size alteration after opening.

4. Shipping Fees

• Shipping costs are the responsibility of the customer for all return or exchange requests.

5. Refund Processing Time

Once the returned product is received and inspected:

• Refunds will be processed within 3–7 business days using the same payment method used during purchase.

6. How to Request a Return or Exchange

Please contact us through:

• Email: info@jawharasilver.com
  

Our customer service team will arrange the return pickup and guide you through the process.